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Technology Leader and Agentic Engineer

Proven leader with 20+ years of experience in building and managing high-performing infrastructure and DevOps teams. Expertise in cloud migration, automation, and security. Proven ability to deliver results, including driving cost reduction, improving performance, and fostering innovation.

Experience

Senior Manager Platform Engineering

NCS Pearson, Inc. | 2023-08-14 - Present

Leads the development and management of scalable, reliable infrastructure and platform services to support product teams. Manages a platform team, sets technical direction, and drives best practices for automation, cloud technologies, and DevOps processes. Collaborates with cross-functional stakeholders to ensure platform performance, security, and scalability while mentoring engineers and fostering a culture of continuous improvement. Drive adoption of AI technology for efficiency improvements. Holds secondary role of Security Accountable Engineer providing security solutions.

  • Spearheaded the migration of the Credly Kubernetes migration from Heroku to AWS EKS.
  • Unified Credly observability strategy, consolidating tools from Splunk, Logly, and New Relic into a single DataDog platform, reducing tool sprawl and enhancing monitoring accuracy.
  • Drove security improvements to increase Security Scorecard score from B- to A for Credly platform.

AVP of DevOps Engineering

Credit One Bank | 2022-05-02 - 2023-07-21

Led a cross-functional team of DevOps engineers responsible for managing all container platforms across the bank. Directed automation initiatives for deployment, configuration management, and technical release processes. Oversaw project management, including scheduling, budgeting, resource allocation, and risk mitigation. Provided strategic guidance and leadership to direct reports and stakeholders, ensuring alignment with organizational goals and objectives.

  • Transformed DevOps delivery model by migrating from Kanban to Scrum methodologies, aligning DevOps operations with broader development sprints for improved collaboration and speed to market.
  • Drove innovation by implementing Elastic ECE for enterprise-level monitoring and Sonatype Nexus for secure code management, significantly improving application performance and security.

Director of DevOps

DNSFilter | 2021-03-29 - 2022-05-04

Took over day-to-day operational responsibilities from the departing company founder, leading a cross-functional team to deploy and manage DNSFilter's global infrastructure across bare metal, AWS, GCP, and Azure environments. Oversaw infrastructure deployment, maintenance, and high-volume database operations handling 21 billion transactions daily, while ensuring reliability of DNS resolution services. Managed the DevOps budget and participated in on-call rotations for escalations and coverage as needed.

  • Increased DNS performance by over 95%, positioning DNSFilter as a performance leader in the industry.
  • Developed and implemented a comprehensive CI/CD and IAC strategy, reducing manual deployment time and increasing system resilience.
  • Expanded the team by 5 engineers, significantly increasing operational capacity to meet demand.

Director of Engineering

MSH Talent Solutions (Contract to I-View Now / ADT) | 2020-06-09 - 2021-03-19

Led cross-functional teams (developers, DevOps, and SREs) to develop, deploy, and manage critical applications and infrastructure in a multi-cloud environment (AWS and GCP). Directed projects focused on signal processing, computer vision (CV), machine learning (ML), and artificial intelligence (AI). Provided strategic and tactical technical leadership while mentoring the engineering team in Agile and Scrum practices to enhance efficiency and release predictability. Collaborated with leadership to create resource plans and project timelines across multiple development initiatives.

  • Grew engineering team by 400%, enhancing development efficiency and expanding innovation capabilities.
  • Completed high-impact object detection project, leveraging AI and ML in a GCP-hosted environment to optimize core product offerings.

Director of Cloud Engineering

Vigilant Technologies | 2019-04-01 - 2019-09-30

Provide contract MSP services to Barrick Gold and other clients. Support client Oracle EBS systems. Architect and implement cloud solutions for client Oracle EBS migrations. Provide expert level support and guidance for client IT systems.

  • Oversaw the transition of Barrick Gold's IT team from internal to contract roles, maintaining operational stability while reducing costs.

Manager of Digital Operations

Barrick Gold | 2015-03-09 - 2019-03-31

Led a cross-functional team of SREs, analysts, and consultants responsible for daily operations of critical infrastructure, applications, and globally distributed Oracle-related Linux and Windows servers. Planned and implemented architecture for Oracle EBS and mining application servers, optimizing efficiency and reducing costs across on-premises VMware ESX clusters, AWS, Azure, and Oracle Cloud environments. Enforced SOX compliance and supported quarterly audits, while developing CI/CD scripts in Python, Perl, and shell for monitoring and configuration. Reduced operational costs by 30% through automation and centralized monitoring. Served as ITIL process owner for event, problem, and change management, and provided infrastructure and security leadership for digital transformation projects. .

  • Achieved a 30% cost reduction by implementing automated configuration management and centralized monitoring tools.
  • Acted as interim CISO, ensuring business continuity and security leadership during a critical transition period.

Manager of Data Center Operations

Shutterfly, Inc | 2015-03-06 - 2014-01-01

Managed day-to-day operations of Shutterfly's colocation sites at the Switch data center, overseeing a newly formed data center team, including hiring, training, and maintaining staffing levels for critical service periods. Provided mentorship and guidance to staff, prioritizing and scheduling tasks for internal teams and contractors. Monitored Shutterfly’s online services and data center infrastructure, ensuring timely escalation and resolution of service incidents. Led a team of UNIX administrators responsible for provisioning Linux and Windows servers, while supporting site operations, communication, and triage across all brands.

  • Led a successful 6-month data center migration, installing and configuring over 4,000 devices while maintaining 24x7 uptime.

Asst. Director, Data Center Operations

Vanderbilt University | 2010-08-01 - 2013-12-31

Directed operations for two network operations centers (university and hospital) and two data centers, overseeing the purchase, maintenance, and lifecycle of critical infrastructure, including facilities, power, UPS, HVAC, and fire suppression systems. Developed and enforced policies and procedures to ensure a highly available, efficient hosting environment, while meeting FERPA, HIPAA, ITAR, and university compliance standards. Managed data center inventory using OpenDCIM and led a team of data center and system administration staff, providing recruitment, mentorship, and guidance. Acted as Change Manager for Core Infrastructure and a liaison to the Enterprise Change Advisory Board, ensuring adherence to ITIL best practices. Successfully replaced wooden tile computer room flooring with concrete tiles, completing the project without unplanned downtime. Promoted from Computer Operations Manager.

  • Simultaneously managed two NOC teams and one SRE team (18 direct reports)
  • Managed 3 university data center sites
  • Managed large construction projects such as data center roof replacement and live floor replacement
  • Promoted from System Administrator, Lead System Administrator, and Operations Manager.

Senior System Administrator

Vanderbilt University | 2009-08-01 - 2010-10-01

Lead technical resource for Application Hosting team. Ensure that technology implementations are in alignment with the standards, strategies, and methodologies set forth by Application Hosting, ITS, and Vanderbilt University. Consult with technical staff regarding design components, methodologies, infrastructure components, and interoperability of technologies. Provide 24x7x365 expert-level support for: system administration, electronic collaboration, storage management, data center, networking, performance tuning, monitoring and capacity planning. Recommend, develop, and enforce policies and procedures for maintaining the security and integrity of the system and ensure the system meets availability and disaster recovery requirements. Demonstrate functional expertise, mentor, support and train other team members. Perform tasks as assigned by executive management.

  • Promoted to manager for Application hosting team

Unix System Administrator / Team Lead

Vanderbilt University | 2005-08-01 - 2009-07-01

Responsible for the installation, configuration, maintenance, backup, and recovery of complex mission critical Solaris and RedHat Linux operating platforms. Maintain high traffic Apache/JBoss/Tomcat web servers (3 million hits per day) with multiple content sources including MySQL, Oracle, SiteMason, NetTracker, and Ultraseek. Architected and deployed highly available Apache web servers (with mod_perl, mod_php, and mod_security) in VMware ESX environment. Manage MySQL servers for web services. Monitor and secure web services. Configure Cisco Content Switching Module (CSM) and F5 Local Traffic Manager (LTM) to load balance new services as needed. Support email routing through Sendmail and Proofpoint systems. Monitor system performance and facilitate optimal usage of system resources. Perform change management tasks according to ITIL standards. Provide remote access facilities to team members via Linux bastion hosts. Provide technical support to development and security teams. Provide technical guidance, mentorship, and leadership for Unix team members and create initial performance reviews for Unix team members. Provide 24x7 on call support.

  • Virtualized university web environment from aging Solaris to Linux
  • Implemented Cisco CSM and F5 LTM load balancers

System Administrator

McGraw-Hill Digital Learning | 2003-07-31 - 2005-07-01

Sole administrator responsible for daily administration and monitoring of Solaris and Redhat/Fedora Linux servers (approximately 150 total). Purchased servers and related hardware to maintain inventory for customer systems. Developed inventory tracking system to maintain customer server status. Implemented SFTP server for customers to safely transfer student data to McGraw-Hill servers in FERPA compliant manner. Implemented Nagios server monitoring. Performed security audits of customer systems and advised local administrators of possible security issues. Installed, configured and maintained customer Apache/Tomcat servers. Provided remote configuration, monitoring, and troubleshooting services for customer systems

  • Provided second tier customer support
  • Provided nationwide on-site support for customers

Skills

  • IT Management: Agile Methodologies, Scrum, ITIL Service Management, ITIL Change Management, ITIL Incident Management, Data Center Infrastructure Management (DCIM), FinOps
  • Operating Systems: RedHat Linux (Certified), Ubuntu Linux, Oracle Linux, Oracle Solaris (Certified, Expired), AlmaLinux
  • Cloud Environments: GCP, AWS, Azure, DigitalOcean, Linode, Cloudflare
  • Platform: BitBucket, GitLab, GitHub, Git, SaltStack (Certified), Ansible, Jenkins, Subversion, Jira, Docker, Dokku, Kubernetes, Unleashed, Launchdarkly
  • Development: Python, PHP, Perl
  • Observability: Elastic, Logstash, Kibana (ELK), NewRelic, AppDynamics, DataDog, NetData, Grafana, Prometheus, Cacti, SolarWinds NPM, OpsGenie, PagerDuty
  • Databases: Clickhouse, MySQL, MariaDB, PostgreSQL, Oracle, Couchbase, MongoDB, Cassandra, Redis, YugabyteDB, CockroachDB

Certifications

  • Migrate and Modernize with YugabyteDB Voyager Exam — Yugabyte (2026-01-13) | Verify
  • Data Fundamentals — IBM SkillsBuild (2025-06-26) | Verify
  • Project Management Fundamentals — IBM SkillsBuild (2025-05-21) | Verify
  • Prompt Design in Vertex AI — Google Cloud (2025-02-11) | Verify
  • Artificial Intelligence Fundamentals — IBM SkillsBuild (2024-11-29) | Verify
  • Introduction to FinOps — FinOps Foundation (2024-10-28) | Verify
  • YugabyteDB Anywhere Operations for Administrators — Yugabyte (2024-05-29) | Verify
  • YugabyteDB for Administrators — Yugabyte (2023-11-20) | Verify
  • YugabyteDB Basics of Distributed SQL — Yugabyte (2023-11-20) | Verify
  • Python Development Course — LearnX.org (2021-03-31) | Verify
  • Professional Scrum Master I — scrum.org (2020-05-28) | Verify
  • Commvault Technical Sales Professional (VCTSP) — commvault.com (2019-06-01)
  • Licensed Scrum Product Owner (LSPO) — Scrum, Inc (2018-05-01)
  • Licensed Scrum Master (LSM) — Scrum, Inc (2018-05-01)
  • SaltStack Certified Engineer (SSCE) — SaltStack (2017-10-31) | Verify
  • ITIL Foundation Certificate in IT Service Management — EXIN (2012-07-31)